Assistant for
sales and products
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«SIBUR» LLC is the managing organization of PJSC «SIBUR Holding».

117218, Moscow, Krzhizhanovsky st., 16/1

Customer Service Centre


SIBUR pays a lot of attention to the requests and needs of its clients and keeps improving its customer service.

The Customer Service Centre team are experienced professionals with an in-depth knowledge of the company’s processes and a strong understanding of partners’ needs who help customers on their journey, from ordering to final delivery.

Our goal

Offer a single support approach to bring equal, timely and convenient service to our customers

Our customers come from all over the world. We remain focused on improving customer satisfaction by timely responding to enquiries and effectively addressing any challenging cases while staying committed to the principles of responsiveness, respect and openness.

Our mission

Customers come first

Customer focus involves the systematic and continuous work of each employee to develop long-term and mutually beneficial relationships with clients.

What the Customer Service Centre does

The CSC employee provides full support for transaction support from the moment the volumes and commercial conditions are agreed with the commercial business unit until the product is shipped to the client

Help to new customers

  • Quick registration on the e-commerce platform:
  • Registration of the customer/addressee with SIBUR’s record systems. Execution of a framework contract
  • Help with ordering and dispatch of free product samples

Support during the transaction

  • Processing the orders confirmed by the sales manager
  • Execution of addenda to the contract
  • Confirmation of the delivery schedule

Assistance with delivery

  • Payments oversight
  • Streamlining delivery, engagement with other responsible teams (logistics, production, warehouses)

After-sales service

  • Handling complaints and claims
  • Managing receivables

We deliver excellent customer experience

We always collect and analyse our customers’ feedback and experience

At SIBUR, we are striving to develop a customer-centric approach to provide our clients with the best products and services they need.

Customer feedback is important for us to stay abreast of our customers’ evolving needs. We rely on your feedback and comments to improve our work and quality of service and make our products and services better.

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